Frequently Asked Questions

General Questions

Do I have to have an already established website to use PinnacleCart?

No, PinnacleCart is not only shopping cart software. It is an entire website builder.

Do I need programming skills to build an online store with PinnacleCart?

No, you can set up a complete store without any HTML knowledge. Using our administrative panel, you can completely design a professional looking website, even if you have no prior programming skills. You will have complete control of every aspect of your cart's design, including layout, colors, design, buttons, headers and much more. If you find you need help, you may choose one of our pre-defined templates or contact our professional services for assistance.

Is it difficult to use PinnacleCart?

No, not at all. In fact, some clients start selling within hours of getting the cart. As a business owner, you don't have the time to learn a new software product, so we have designed an administrative area that is very easy-to-use and understand.

I want to accept credit cards on my site, do I need a merchant account?

No, PinnacleCart allows you to use PayPal as a payment method. PayPal does not charge a monthly fee but does take a very small percentage of each sale for a transaction fee. Choosing a merchant account does have one advantage over PayPal as it allows your customer to stay on your website to complete the purchase. Additional methods include Stripe, Authorize.net, Chase, First Data and others.

Where can I get a merchant account?

For your convenience, we offer a complete eCommerce package that includes a payment gateway and a merchant account. This package is partnered through Chase. To learn more or get started click here. Your application will be processed in 1 - 3 business days.

Do you charge fees per transaction?

No, there are no transaction fees or any other hidden fees when you use PinnacleCart.

Does the cart support different languages and currencies?

Yes, PinnacleCart is a global-friendly eCommerce platform. We support a number of different currencies and languages. You will find access to manage these features through the "Localization" setting in the administrative area of your cart. We are currently integrated with several international gateways including WorldPay, HSBC-CPI, DataCash, ProTx and more.

I would like to have someone professionally design my site, who do you recommend?

The PinnacleCart Professional Services team would be happy to help you create the online store you have in mind… or even help if you’re not sure what look and feel is right for your audience. Our expert developers can design of your site and any build any customizations you may want to add to the cart. To get started with our Professional Services, click here.

Are there any additional features I can purchase for the cart?

You can extend the functionality of your store though one of our many integrations. For more information go to apps.pinnaclecart.com

I’m a developer, can I host the platform on my own servers?

Yes, please give us a call at 800-506-0398 and our customer support team will discuss your options.

Can I customize the code?

PinnacleCart was built using PHP / MySQL, which is considered to be the programming language of the internet. Almost any developer with PHP experience can make customizations to your cart. If you need help, you may want to contact the developers on our Professional Services team.

Is there a limit to the number of categories or products?

No, our cart does not have category or product limitations. Add as many as you would like!

Does the shopping cart support inventory tracking?

Yes, our cart will even notify you when inventory is getting low! Additionally, you can create custom messages to display on your storefront when items are out of stock.

I need an affiliate program, who do you recommend?

Any affiliate program will work with PinnacleCart. If you have no strong preference, however, you may want to consider iDevAffiliate as we already have a seamless integration setup with them. The cart can even pass over in-depth information to the affiliate program to help with reporting and advanced commission management.

Is your webstore builder search engine friendly?

Yes, in fact PinnacleCart is one of the most search engine friendly platforms available today. From the beginning, we teamed and worked attentively with leading SEO firms to ensure our application will cover all of your SEO needs. SEOShoppingCarts, an independent firm that reviews all major eCommerce systems and evaluates their SEO, recently ranked PinnacleCart #1 for our SEO offerings.

Is there a quick-buy feature or do customer have to register?

Both options are available! We feel it’s important that you have complete control over how the customer purchases your products. You can select One-Page Checkout, go the traditional route requiring shoppers to register, or enable checkout without registration. You also have the ability to add / remove additional fields in the checkout process.

Can I set up my own shipping method based on weight / price / number or items ordered?

Yes, you can use a custom payment method to create shipping rates based on weight, price, base plus weight, quantity and more.

Which payment gateways does PinnacleCart support?

PinnacleCart supports dozens of payment gateways. To view all of the options supported click here.

Can the cart support non-credit card and offline payment methods?

Yes, your customers can pay by whichever methods you allow, including phone, fax, mail, secure credit card storage and more.

How does the cart determine sales tax?

Depending on the types of products you offer, collecting sales tax on the internet can be complex and difficult to manage. To elevate your frustration, PinnacleCart has simplified taxes allowing you to get your store running quickly. Within the application, store owners can set-up two different methods for sales tax, simple and advanced. The simple method is recommended for all US-based transactions. The advanced method may be preferred if you need to set up VAT or other types of complex taxing structures. Want to completely automate your taxes? Don’t worry, we’ve got you covered with PinnacleCart’s Avalara Sales Tax Software integration. Avalara AvaTax is a system that will help you calculate the right amount of tax, every time. It delivers sales tax decisions based on product type and precise geo-location destinations.

Does the cart generate any reports?

Yes, reporting features are important to most eCommerce business owners so we’ve built PinnacleCart to generate many different reports related to sales and traffic. Additionally, it seamlessly integrates with Google Analytics to provide you even greater insight into the buying habits of your customers.

I only have one product to sell, will PinnacleCart work?

Yes, perfectly.

What other services do you offer?

Our professional services team has years of experiencing building and promoting eCommerce stores. We can assist you with design, development, marketing, search engine marketing, graphic design, live chat, customer service and more. For more information, click here.

Do you limit the number of products I can sell?

No. Depending on the package you order, there is a limit on the amount of disk space, but we never limit the number of product you sell.

What if I exceed the limits of my hosted package?

We will move you to the package that is best suited for your business, free of charge.

I use a payment processor that is not listed on your site. Will it work with your cart?

Please contact us with the name of your payment processor. It is likely that your preferred company will work with the PinnacleCart. Some major payment providers ‘Private Label’ their gateways to smaller companies and may be listed under a different name. Additionally, we only list the major providers on the site. A quick call to customer support will confirm comparability with our platform.

Can you recommend a payment processor?

Yes, absolutely. Chase Paymentech and PinnacleCart have partnered to provide online business owners and their customers with a world-class credit card processing solution. Chase is an established industry leader in credit card processing, servicing over 1,000,000 customers in both traditional and online businesses. The approval process is swift and you can accepting credit cards on your site within 72 hours. Click here for more information.

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