Selecting an eCommerce platform can be a tricky choice. There are dozens of eCommerce platforms, from the enormous to the obscure, each aimed at different markets, and catering to business needs in a different way.
When selecting a new eCommerce platform, it helps to know the most common pitfalls in advance. Here are five of the most common mistakes, and how to avoid each of them.
1. Understand the Fees
This is the biggest pitfall; we put it up front for a reason. It’s easy to read phrases like “flat fee” or “flat percentage” and think “Hey, that’s not so bad!” But is it? Don’t leave it to chance. Get exact numbers from the eCommerce platform you’re considering, then run them against your business history.
For hosted solutions, you’ll need to ask about:
- Setup fees
- Monthly fees
- Transaction fees
- Web hosting fees
- SSL certificate fees
- Technical support fees
If you’re buying eCommerce software, you’ll need to calculate:
- Purchase price
- Development fees
- Web hosting fees
- SSL certificate fees
2. Research Quality and Consistency of Service
Anybody selling an eCommerce platform will emphasize the speed and efficiency. But that’s their job; they are salesmen, after all. Ask for client references, and search for feedback from other business owners. While anything anonymous on the Internet should be taken with a grain of salt, if you see customers consistently complaining about the same issue, consider that a warning, as well as something to ask their sales department.
Give their support team a test drive to make sure you’re comfortable with the level of service. If something goes wrong, how quickly will it be fixed? If there’s a major error, what will they do to make it up to you? When you call or email, will you get a menu or form letter, or a response from a person? Many companies offshore their support services or rely on inexperienced reps to support merchants, making for a stressful experience when you’re in the midst of a crisis. Also, be sure you’re not going to be charged extra for customer service; it should be included in your monthly charges.
3. Be Sure It’s Secure
If you have an ecommerce store, the security of your store is now your personal responsibility. Your first question to a potential provider should be, “Are you PA-DSS compliant?” Your second question should be, “Are you PCI compliant?” Credit card fraud discussions can be unpleasant, to say the least; but credit card fraud is increasingly common, and will almost certainly affect you as your store grows.
There are only a handful of shopping carts that are both PA-DSS (Payment Application-Data Security Standard) and PCI (Payment Card Industry) compliant. As a merchant hosting your own store, using a PA-DSS eCommerce system is no longer a “nice to have,” but a must. When you are considering which cart to use, ask about their fraud protection, and who deals with the problems that do slip through.
4. Be Sure it Scales
It’s quite common for small businesses to begin their eCommerce websites with a revenue goal of X, then quickly grow their businesses to 5X or 10X. For these businesses, it is imperative that their platform be up to the task of growing. Here are some questions to ask a potential eCommerce software provider:
– Will the feature set of this shopping cart grow with the needs of my business?
– Will I be restricted by the number of products I can list on my site (is pricing tiered based on products)?
– Will my design and template needs change, and require me to migrate to a different shopping cart? Can I customize the design to make it my own?
It is important to have a clear growth path as your business scales.
5. Be Sure It’s Easy to Use
You want the most intuitive interface you can find, so you can spend less time dealing with software and more time marketing and assisting customers. Ideally, you should choose an eCommerce platform that will allow you to handle the basics like:
– Adding products (optimized for search engines)
– Creating categories
– Choosing a template that fits appropriately with your business (don’t sell camo jumpsuits on a site that uses a pastel floral motif)
– Easy marketing and wide distribution of your products through different shopping engines.
Most providers offer a free trial that gives you full access to the store builder and all of its capabilities (except for processing live transactions). It is wise to use every last moment of a free trial to test these things out. During the free trial period, you need to think like a quality assurance expert, and put the program through the paces. Ideally, you want an eCommerce software experience so easy that your grandmother can use it.
Ain’t nobody happy ’til Grandma’s happy.
Choosing an eCommerce platform doesn’t have to be frustrating. Just make sure you’re prepared for these five areas, and your online business will thrive. To learn more about PinnacleCart’s answer to these five questions, click here.
Jordan Foutz is the Director of Marketing for Pinnacle Cart and loves eCommerce, the web, and helping Pinnacle Cart merchants sell the lights out with Pinnacle’s eCommerce software solutions. You can also follow Jordan on Google+
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