General Questions
- Do I have to have an already established website to use Pinnacle Cart?
- Do I need any programming knowledge?
- Is it difficult to use Pinnacle Cart?
- I want to accept credit cards on my site, do I need a merchant account?
- Where can I get a merchant account?
- Do you charge fees per transaction?
- Does the cart support different languages and currencies?
- I would like to have someone professionally design my site, who do you recommend?
- Are there any additional features I can purchase for the cart?
- Is there an additional charge for source code?
- Can I customize the code?
- Is there a limit to the number of categories or products?
- Does the shopping cart support inventory tracking?
- I need an affiliate program, who do you recommend?
- Is the shopping cart search engine friendly?
- Is there a quick-buy feature or do customer need to register?
- Can I set up my own shipping method based on weight / price / number or items ordered?
- What kind of payment gateways are supported?
- Can the cart support non credit-cart and offline payment methods?
- How does the cart determine sales tax?
- Does the cart generate any reports?
- How does Pinnacle Cart compare to some other ecommerce solutions?
Questions Regarding our Hosted Product
- Do you limit the number of products I can sell?
- What if I exceed the limits of my hosted package?
- Can I start with the hosted product and move to the licensed product later?
Questions Regarding our Licensed Product
- What are the server requirements for Pinnacle Cart?
- How difficult is it to install the cart?
- Do you recommend any hosting companies?
Merchant Account Questions
- I use a payment processor that is not listed on your site. Will it work with your cart?
- Can you recommend a payment processor?
Answers
General Questions
Do I have to have a website to use Pinnacle Cart?
No, Pinnacle Cart is not only shopping cart software, but is an entire website builder.
No, Pinnacle Cart is not only shopping cart software, but is an entire website builder.
Do I need any programming knowledge?
No, you can set up a complete store without any HTML knowledge. You can completely design a professional looking website directly from our administrative panel. We give you the ability to control every aspect of your cart's design including layout, colors, design, buttons, headers and much more. If you still need help, you may want to use once of our pre-defined templates or contact one of our third-party designers for assistance.
No, you can set up a complete store without any HTML knowledge. You can completely design a professional looking website directly from our administrative panel. We give you the ability to control every aspect of your cart's design including layout, colors, design, buttons, headers and much more. If you still need help, you may want to use once of our pre-defined templates or contact one of our third-party designers for assistance.
Is it difficult to use Pinnacle Cart?
No, not at all. In fact some clients start selling within hours of getting the cart. As a business owner, you don't have the time to learn a new software product, so we have designed an adminstrative area that is very easy to use and understand.
No, not at all. In fact some clients start selling within hours of getting the cart. As a business owner, you don't have the time to learn a new software product, so we have designed an adminstrative area that is very easy to use and understand.
I want to accept credit cards through my store, do I need a merchant account?
No, Pinnacle Cart allows you to use PayPal as a payment method. PayPal doesn't have monthly fees and takes a very small percentage of the sale for a transaction fee. Using PayPal does have one disadvantage; the customer will be directed off your store to make the payment on PayPal. com. If you're looking for a low-cost alternative to paypal, you should look into PayPal Payments Pro, which keeps the customer on your site through the entire payment process.
No, Pinnacle Cart allows you to use PayPal as a payment method. PayPal doesn't have monthly fees and takes a very small percentage of the sale for a transaction fee. Using PayPal does have one disadvantage; the customer will be directed off your store to make the payment on PayPal. com. If you're looking for a low-cost alternative to paypal, you should look into PayPal Payments Pro, which keeps the customer on your site through the entire payment process.
Where can I get a merchant account?
We offer a complete package with a payment gateway and merchant account through our partner, to get started click here. Your application will be processed in one to three business days. If you're accepted, you will receive information on how to set up your account through the administrative area of Pinnacle Cart.
We offer a complete package with a payment gateway and merchant account through our partner, to get started click here. Your application will be processed in one to three business days. If you're accepted, you will receive information on how to set up your account through the administrative area of Pinnacle Cart.
Do you charge fees per transaction?
No, there are no transaction fees or any other hidden fees when you use Pinnacle Cart.
No, there are no transaction fees or any other hidden fees when you use Pinnacle Cart.
Does the cart support different languages and currencies?
Yes, we support any number of different currencies and languages. This is all managed through the "Localization" setting in the adminstrative area of your cart. We are currently integrated with several international gateways including WorldPay, HSBC-CPI, DataCash, ProTx and more.
Yes, we support any number of different currencies and languages. This is all managed through the "Localization" setting in the adminstrative area of your cart. We are currently integrated with several international gateways including WorldPay, HSBC-CPI, DataCash, ProTx and more.
I would like to have someone professionally design my site, who do you recommend?
We have a network of third-party developers that can assist you with both the design of your site and any customizations you may want to add to the cart. These developers can be found at http://www.pinnaclezone.com.
We have a network of third-party developers that can assist you with both the design of your site and any customizations you may want to add to the cart. These developers can be found at http://www.pinnaclezone.com.
Are there any additional features I can purchase for the cart?
Pinnacle Cart is a complete all-in-one solution, but different industries require different features. Therefore we have created PinnacleZone.com which allows our third-party developers to sell additional features not available in the application.
Pinnacle Cart is a complete all-in-one solution, but different industries require different features. Therefore we have created PinnacleZone.com which allows our third-party developers to sell additional features not available in the application.
Is there an additional charge for source code?
No, but you will need to sign an additional developer agreement. Please contact customer support once you place your order if you are interested in getting source code.
No, but you will need to sign an additional developer agreement. Please contact customer support once you place your order if you are interested in getting source code.
Can I customize the code?
Pinnacle Cart is built using PHP / mySQL, which is considered to be the programming language of the internet. Almost any developer with PHP experience can make customizations to your cart. If you need help locating a developer, you may want to contact on of our third-party developers at PinnacleZone.com
Pinnacle Cart is built using PHP / mySQL, which is considered to be the programming language of the internet. Almost any developer with PHP experience can make customizations to your cart. If you need help locating a developer, you may want to contact on of our third-party developers at PinnacleZone.com
Is there a limit to the number of categories or products?
No, our cart has no category or product limitations. Add as many as you would like.
No, our cart has no category or product limitations. Add as many as you would like.
Does the shopping cart support inventory tracking?
Yes, it will even notify you when inventory is getting low. Additionally you can create custom messages to display when items are out of stock.
Yes, it will even notify you when inventory is getting low. Additionally you can create custom messages to display when items are out of stock.
I need an affiliate program, who do you recommend?
Pinnacle Cart is integrated to work with iDevAffiliate, but any affiliate program will work with the cart. The cart can even pass over in-depth information to the affiliate program to help with reporting and advanced commission management.
Pinnacle Cart is integrated to work with iDevAffiliate, but any affiliate program will work with the cart. The cart can even pass over in-depth information to the affiliate program to help with reporting and advanced commission management.
Is the shopping cart search engine friendly?
Yes, in fact it's one of the most search engine friendly software applications avaliable today. The cart generates flat URL's, gives you complete meta tag control over all pages and allows you to create additional keyword dense pages. For more information please visit http://www.pinnaclecart.com/shopping-cart-seo-features.htm.
Yes, in fact it's one of the most search engine friendly software applications avaliable today. The cart generates flat URL's, gives you complete meta tag control over all pages and allows you to create additional keyword dense pages. For more information please visit http://www.pinnaclecart.com/shopping-cart-seo-features.htm.
Is there a quick-buy feature or do customer need to register?
With our cart, you have complete control over how the customer purchases your products. You can select One-Page Checkout or traditional, require them to register or checkout without registration, you also have the ability to add / remove additional fields in the checkout process.
With our cart, you have complete control over how the customer purchases your products. You can select One-Page Checkout or traditional, require them to register or checkout without registration, you also have the ability to add / remove additional fields in the checkout process.
Can I set up my own shipping method based on weight / price / number or items ordered?
Yes, using a custom payment method you can create shipping rates based on weight, price, base plus weight, quantity and more.
Yes, using a custom payment method you can create shipping rates based on weight, price, base plus weight, quantity and more.
What kind of payment gateways are supported?
To view all the payment gateways supported visit http://www.pinnaclecart.com/payment-gateways.htm.
To view all the payment gateways supported visit http://www.pinnaclecart.com/payment-gateways.htm.
Can the cart support non credit-cart and offline payment methods?
Yes, the cart supports phone, fax, mail and more. You can also collect credit card information using PinnProcessing for transacting off-line or at a later date.
Yes, the cart supports phone, fax, mail and more. You can also collect credit card information using PinnProcessing for transacting off-line or at a later date.
How does the cart determine sales tax?
The cart has two different methods for setting up sales tax, simple and advanced. For transactions in the US, we recommend using the simple method. If you need to set up VAT or other types of complex taxing structures, we suggest using the advanced mode.
The cart has two different methods for setting up sales tax, simple and advanced. For transactions in the US, we recommend using the simple method. If you need to set up VAT or other types of complex taxing structures, we suggest using the advanced mode.
Does the cart generate any reports?
Yes, please visit http://www.pinnaclecart.com/shopping-cart-advanced-analytics.htm to see all the reports avaliable.
Yes, please visit http://www.pinnaclecart.com/shopping-cart-advanced-analytics.htm to see all the reports avaliable.
How does Pinnacle Cart compare to some other ecommerce solutions?
Take a look for yourself, please visit:
Miva Merchant vs Pinnacle Cart
X-Cart Pro vs Pinnacle Cart
OS Commerce vs Pinnacle Cart
Take a look for yourself, please visit:
Miva Merchant vs Pinnacle Cart
X-Cart Pro vs Pinnacle Cart
OS Commerce vs Pinnacle Cart
Answers Regarding our Hosted Product
Do you limit the number of products I can sell?
No. Depending on the package you order, there is a limit on the amount of disk space, but we never limit the number of product you sell.
No. Depending on the package you order, there is a limit on the amount of disk space, but we never limit the number of product you sell.
What if I exceed the limits of my hosted package?
We will move you to the package that is best suited for your business, free of charge.
We will move you to the package that is best suited for your business, free of charge.
Can I start with the hosted product and move to the licensed product later?
Yes, but there maybe additional charges involved with the moving the site depending on the size of your customer and product database.
Yes, but there maybe additional charges involved with the moving the site depending on the size of your customer and product database.
Answers Regarding our Licensed Product
What are the server requirements for Pinnacle Cart?
We recommend a UNIX / LINUX environment with the following configurations:
We recommend a UNIX / LINUX environment with the following configurations:
- PHP 4.3.3 - 5.x
- mySQL 3.2 and above
- Apache Web Server (http, https)
- 25 MB of free disk space
- GD Library Support (version 2 recommended)
- cURL Library Support
- ZLib Support
- Ioncube or Zend - Pinnacle Cart is encoded with either Ioncube or Zend. The default download is sent to you in Ioncube, and Zend can be used upon request.
How difficult is it to install the cart?
Pinancle Cart comes with it's own installer, but you will need to have some technical understanding to complete the installation process. You will need to set up a database for the cart to use, FTP the files and be able to set permissions correctly to run the installer. If you are uncomfortable installing the cart on your server, we can do it for you for $70.
Pinancle Cart comes with it's own installer, but you will need to have some technical understanding to complete the installation process. You will need to set up a database for the cart to use, FTP the files and be able to set permissions correctly to run the installer. If you are uncomfortable installing the cart on your server, we can do it for you for $70.
Do you recommend any hosting companies?
We don't recommend hosting companies other then ourselves, there are companies our customers have reported a positive experience with:
We don't recommend hosting companies other then ourselves, there are companies our customers have reported a positive experience with:
I use a payment processor that is not listed on your site. Will it work with your cart?
It's likely that your payment processor will work with the cart. Some major payment providers Private Label their gateways to smaller companies. We only list the major providers on the site. Contact customer support and let us know what gateway you want to use and we will confirm compatability with the cart.
It's likely that your payment processor will work with the cart. Some major payment providers Private Label their gateways to smaller companies. We only list the major providers on the site. Contact customer support and let us know what gateway you want to use and we will confirm compatability with the cart.
Can you recommend a payment processor?
InternetMerchant and Pinnacle Cart have partnered to provide customers with a world-class credit card processing solution. InternetMerchant is an established industry leader in credit card processing, servicing over 250,000 customers in both traditional and Internet businesses. You can be approved and accepting credit cards on your site within 72 hours. Click here for more information.
InternetMerchant and Pinnacle Cart have partnered to provide customers with a world-class credit card processing solution. InternetMerchant is an established industry leader in credit card processing, servicing over 250,000 customers in both traditional and Internet businesses. You can be approved and accepting credit cards on your site within 72 hours. Click here for more information.
