http://www.pinnaclecart.com/kb en-us http://www.pinnaclecart.com/kb ActiveKB NX mike@pinnaclecart.com Thu, 20 Jun 2013 02:31:00 PDT 20 http://www.pinnaclecart.com/kb/questions/574/ http://www.pinnaclecart.com/kb/questions/574/ This bug applis to gateways which are set to use Auth Only. When an order for a gift certificate is placed, and the gateway is set as Auth Only, the order will be automatically statused as complet ... Tyler Fay Mon, 21 Jan 2013 22:09:18 GMT http://www.pinnaclecart.com/kb/questions/252/ http://www.pinnaclecart.com/kb/questions/252/ The fix below is only needed if you downloaded 3.6.0 previous to June 17th 2008Price is not getting calculated when a product has an attribute as a radio button and option name has space and speci ... Tue, 18 Sep 2012 23:29:06 GMT http://www.pinnaclecart.com/kb/questions/254/ http://www.pinnaclecart.com/kb/questions/254/ BUG FIX FOR 3.6 SERIESGoogle now requires that the admin area be secure when setting up Google Checkout. Currently, if your https url is different than your http url (i.e. https://secure.domain.t ... Tue, 18 Sep 2012 23:28:41 GMT http://www.pinnaclecart.com/kb/questions/495/ http://www.pinnaclecart.com/kb/questions/495/ If you need a link for a particular hotfix please submit a support ticket or contact phone support at 1(800) 506-0398 Kyle Tue, 18 Sep 2012 17:59:21 GMT http://www.pinnaclecart.com/kb/questions/71/ http://www.pinnaclecart.com/kb/questions/71/ The 10500 Invalid Configuration error in PayPal occurs when you have not agreed to the billing agreement agreement within PayPal. Please log in to your PayPal account and accept the billing agreement. Craig Fox Fri, 14 Sep 2012 23:43:22 GMT http://www.pinnaclecart.com/kb/questions/72/ http://www.pinnaclecart.com/kb/questions/72/ The 10501 Invalid Configuration error in PayPal occurs when the billing agreement is disabled or inactive. Please login to your PayPal management area to fix this issue. Craig Fox Fri, 14 Sep 2012 23:43:01 GMT http://www.pinnaclecart.com/kb/questions/69/ http://www.pinnaclecart.com/kb/questions/69/ If you are getting this Smarty error, the Shopping Cart is unable to write the the /content/compiled folder within the cart directory structure. Please make sure that permissions to are set corr ... Fri, 14 Sep 2012 23:41:40 GMT http://www.pinnaclecart.com/kb/questions/250/ http://www.pinnaclecart.com/kb/questions/250/ If you are seeing the error message below and using cart version 3.6.0 you will need to download the attached file to fix this. If you are using the zend version of the cart grab the zend.class.i ... Fri, 14 Sep 2012 22:58:56 GMT http://www.pinnaclecart.com/kb/questions/26/ http://www.pinnaclecart.com/kb/questions/26/ If you are getting the following error when your cart goes secure: *********************Internal Server ErrorThe server encountered an internal error or misconfiguration and was unable to compl ... Fri, 14 Sep 2012 22:52:01 GMT http://www.pinnaclecart.com/kb/questions/554/ http://www.pinnaclecart.com/kb/questions/554/ There is a known issue in 3.7.11 where an error will pop-up during checkout in IE7. The error typically says "Cannot Process Response". To fix, download the attached JavaScript file and upload it ... Tyler Fay Fri, 14 Sep 2012 22:50:43 GMT http://www.pinnaclecart.com/kb/questions/354/ http://www.pinnaclecart.com/kb/questions/354/ If you are getting an error when shipping is taxable in One Page Checkout, please make the following corrections to content/engine/design/javascript/opc.js Additionally you can download the attach ... Craig Fox Fri, 14 Sep 2012 22:46:41 GMT http://www.pinnaclecart.com/kb/questions/527/ http://www.pinnaclecart.com/kb/questions/527/ This issue affects the mobile site of Pinnacle Carts using version 3.7.9 (R1, R2 and R3). If you have the 'side menu' setting set to 'drop-down' (a visual setting found in Cart Settings -> App ... Kyle Fri, 14 Sep 2012 20:19:55 GMT http://www.pinnaclecart.com/kb/questions/296/ http://www.pinnaclecart.com/kb/questions/296/ The fix below is only needed if you downloaded 3.6.4 previous to July 4th 2009The bug issue this file fixes is for any version of IE and is when prices over 999 dollars are showing, an undefined m ... Fri, 14 Sep 2012 18:57:51 GMT http://www.pinnaclecart.com/kb/questions/494/ http://www.pinnaclecart.com/kb/questions/494/ There is a known issue that occurs in certain 3.7.8 carts where the paypal orders do not show up in the admin area of the cart at all or if they do they have the wrong status. A fix has been depl ... Kyle Fri, 14 Sep 2012 18:57:16 GMT http://www.pinnaclecart.com/kb/questions/532/ http://www.pinnaclecart.com/kb/questions/532/ There has been an error that is displaying when entering all valid credit card information on the checkout page."Index and length must refer to a location within the string. Parameter name: length ... Mike Rose Fri, 14 Sep 2012 18:50:17 GMT http://www.pinnaclecart.com/kb/questions/394/ http://www.pinnaclecart.com/kb/questions/394/ For Pinnacle Cart 3.7.8.Experienced with customers running internet explorer. Within the cart administration area, Product / Order Export the Product Data Feeds does not show up properly.In this i ... Kyle Fri, 14 Sep 2012 18:49:38 GMT http://www.pinnaclecart.com/kb/questions/287/ http://www.pinnaclecart.com/kb/questions/287/ To update your cart with this fix follow the directions below: (Please note, this is ONLY for version 3.6.3)Unpack files from zip archive on your local machineIn your favorite FT ... Fri, 14 Sep 2012 18:49:07 GMT http://www.pinnaclecart.com/kb/questions/297/ http://www.pinnaclecart.com/kb/questions/297/ The fix below is only for 3.6.4!!!The issue that this fix is for is when you are using percentages for your quantity discounts rather than dollar amounts. This issue came about from the previous ... Fri, 14 Sep 2012 18:48:53 GMT http://www.pinnaclecart.com/kb/questions/352/ http://www.pinnaclecart.com/kb/questions/352/ This fix corrects issues with international rates and USPS. It is recommended for all clients running version 3.7.8 and rating internationally from USPS Code change in engine_shipping.php------- ... Craig Fox Fri, 14 Sep 2012 18:23:34 GMT http://www.pinnaclecart.com/kb/questions/356/ http://www.pinnaclecart.com/kb/questions/356/ This is a known bug within the 3.7.8 series of Pinnacle Cart. This error shows up when you have tax rates defined and the 'include tax amount in the shipping price' is turned on. The error will ... Kyle Fri, 14 Sep 2012 18:23:17 GMT http://www.pinnaclecart.com/kb/questions/539/ http://www.pinnaclecart.com/kb/questions/539/ Intro:This article will show you how to edit the product page to remove the price modification for attributes that modify the price of the item. This will work for Pinnacle Cart 3.7.X. Please b ... Kyle Fri, 14 Sep 2012 00:00:46 GMT http://www.pinnaclecart.com/kb/questions/127/ http://www.pinnaclecart.com/kb/questions/127/ This means that you are using the wrong certificate with the wrong API user name. According to PayPal documentation :"You get this error if you are using a Sandbox certificate and sending the API ... Craig Fox Thu, 13 Sep 2012 23:55:23 GMT http://www.pinnaclecart.com/kb/questions/340/ http://www.pinnaclecart.com/kb/questions/340/ "Can not execute database query. Please contact site administrator."Pinnacle Cart is PHP and MySQL based software. The above error means the cart was trying to talk to the database to process s ... Kyle Thu, 13 Sep 2012 23:49:54 GMT http://www.pinnaclecart.com/kb/questions/350/ http://www.pinnaclecart.com/kb/questions/350/ Currently Pinnacle Cart will only import orders into StoneEdge Order Manager with a payment status of received. This is to make sure you are not processing orders that have not received payment. I ... Craig Fox Thu, 13 Sep 2012 23:47:37 GMT http://www.pinnaclecart.com/kb/questions/393/ http://www.pinnaclecart.com/kb/questions/393/ On a 3.7.8 Pinnacle Cart, when you attempt to export a Sitemap under the Google Tools menu (under the 'Sitemap Export' tab), you are redirected back to the Sitemap Export page. This should not h ... Mike Rose Thu, 13 Sep 2012 23:46:40 GMT http://www.pinnaclecart.com/kb/questions/531/ http://www.pinnaclecart.com/kb/questions/531/ This issue affects Pinnacle Cart version 3.7.9 (R1, R2 and R3). The issue is that the data for the product MPN (Manufactuer Part Number) field does not get exported to the froogle.xml file. The ... Kyle Thu, 13 Sep 2012 23:40:23 GMT http://www.pinnaclecart.com/kb/questions/302/ http://www.pinnaclecart.com/kb/questions/302/ Payflow Gateway UpdateBeginning September 2009, PayPal will be upgrading its Payflow gateway service to a new, more secure SSL server certificate hierarchy. For your merchants to continue process ... Thu, 13 Sep 2012 22:56:38 GMT http://www.pinnaclecart.com/kb/questions/298/ http://www.pinnaclecart.com/kb/questions/298/ FIX ONLY FOR 3.6 SERIESWe have updated the tinymce config file for version 3.6.4 to allow for some more coding functions. Please download it then install it in /content/admin/javascript , overwri ... Mike Rose Thu, 13 Sep 2012 22:56:11 GMT http://www.pinnaclecart.com/kb/questions/543/ http://www.pinnaclecart.com/kb/questions/543/ The following fix is for 3.7.10 carts.The Issue:On some 3.7.10 carts when using the USAepay Gateway the transaction amount that is posted is only for one dollarThe Fix:Please follow the steps belo ... Kyle Thu, 13 Sep 2012 22:55:47 GMT http://www.pinnaclecart.com/kb/questions/95/ http://www.pinnaclecart.com/kb/questions/95/ During installation you are required to have a fully configured webserver running php with proper settings. This error is due not include a relative path in your include_path variable.Edit your p ... Craig Fox Thu, 13 Sep 2012 22:49:04 GMT http://www.pinnaclecart.com/kb/questions/99/ http://www.pinnaclecart.com/kb/questions/99/ If you get a Parse error: syntax error, unexpected $end error after installation, please be sure to have PHP short tags enabled in php.ini.short_open_tag = 1 Craig Fox Thu, 13 Sep 2012 22:48:47 GMT http://www.pinnaclecart.com/kb/questions/116/ http://www.pinnaclecart.com/kb/questions/116/ There is a known issue with Internet Explorer for Macintosh. You may see an error message that says: " Security failure. Data decryption error." when you attempt to access the Server Assistant. ... Craig Fox Thu, 13 Sep 2012 22:48:15 GMT http://www.pinnaclecart.com/kb/questions/139/ http://www.pinnaclecart.com/kb/questions/139/ Why am I getting the following error? Make sure you set write privileges for all files in folders to 0777(read/write/execute for all users). If you have a Linux console access,go to folder wh ... Thu, 13 Sep 2012 22:47:57 GMT http://www.pinnaclecart.com/kb/questions/151/ http://www.pinnaclecart.com/kb/questions/151/ The reason this happens is that the files were not uploaded properly or there was a corruption in the upload. The best thing there is to do when this occurs is to re-upload the files and make sur ... Mike Rose Thu, 13 Sep 2012 22:47:36 GMT http://www.pinnaclecart.com/kb/questions/145/ http://www.pinnaclecart.com/kb/questions/145/ Make sure you set write privileges for all files in folders to 0777(read/write/execute for all users). If you have a Linux console access,go to folder where the cart is located and typechmod ... Thu, 13 Sep 2012 22:46:56 GMT http://www.pinnaclecart.com/kb/questions/3/ http://www.pinnaclecart.com/kb/questions/3/ If you are getting the following error from the Linkpoint.com gateway, SGS-020005: Error (Merchant config file is missing, empty or cannot be read) It means you have entered in the wrong store ... Thu, 13 Sep 2012 22:40:45 GMT http://www.pinnaclecart.com/kb/questions/152/ http://www.pinnaclecart.com/kb/questions/152/ The reason you are seeing this error is because your secure url is having issues. You will want to verify that the global https url is properly specified and that it has an ssl installed at ... Mike Rose Thu, 13 Sep 2012 22:22:06 GMT http://www.pinnaclecart.com/kb/questions/141/ http://www.pinnaclecart.com/kb/questions/141/ What do I do if I get the error message "Error: the xajax Javascript file could not be included. Perhaps the URL is incorrect? Url: content/ajax/xajax_js/xajax.js" ? STEP 1: Go i ... Thu, 13 Sep 2012 22:21:28 GMT http://www.pinnaclecart.com/kb/questions/100/ http://www.pinnaclecart.com/kb/questions/100/ The error org.xml.sax.SAXParseException: Datatype error: In element 'StateOrProvinceCode' : Value '' does not match regular expression facet '[A-Z]{2}' is indicating that you haven't provided the ... Thu, 13 Sep 2012 22:14:06 GMT http://www.pinnaclecart.com/kb/questions/101/ http://www.pinnaclecart.com/kb/questions/101/ Security errors will occur during your checkout if your site certificate is installed incorrectly or if some of the images that are referenced during the checkout are being loaded from an insecure ... Thu, 13 Sep 2012 22:13:37 GMT http://www.pinnaclecart.com/kb/questions/164/ http://www.pinnaclecart.com/kb/questions/164/ Why do i keep getting 'no shipping methods available for this order?'Make sure you have valid weights assigned to all your products as shown below.Another thing is to make sure you have the shippi ... Thu, 13 Sep 2012 22:12:20 GMT http://www.pinnaclecart.com/kb/questions/567/ http://www.pinnaclecart.com/kb/questions/567/ If you are receiving the error "Some required information is missing or incorrect. Please correct the fields below and try again." this is typically because the cart is trying to double charge for ... Tyler Fay Fri, 24 Aug 2012 18:56:18 GMT http://www.pinnaclecart.com/kb/questions/566/ http://www.pinnaclecart.com/kb/questions/566/ The Styles Editor for these themes has some bad formatting. The attached files should fix this up. Download and upload to;content/admin/styles/design_mode.css content/engine/design/templates/admi ... Tyler Fay Fri, 24 Aug 2012 18:51:52 GMT http://www.pinnaclecart.com/kb/questions/565/ http://www.pinnaclecart.com/kb/questions/565/ Facebook has updated it's like button code. This has caused the like button to disappear on product pages. To fix, download the attached file and upload to;[cart root]/content/engine/design/templa ... Tyler Fay Fri, 24 Aug 2012 18:41:34 GMT http://www.pinnaclecart.com/kb/questions/563/ http://www.pinnaclecart.com/kb/questions/563/ There is a error that can occur when PayPal is enabled, shipping is taxed, and the quantity of the item added to the cart is more than 1. In this scenario, the following error will popup;If you se ... Tyler Fay Fri, 24 Aug 2012 18:29:00 GMT http://www.pinnaclecart.com/kb/questions/371/ http://www.pinnaclecart.com/kb/questions/371/ Note: This bug was fixed with the 3.7.8 R800 update.Issue:The image has been changed in Cart Designer > Images/Buttons > Edit Site Buttons > Continue with Order however if you go to the ... Mike Rose Tue, 14 Aug 2012 17:52:48 GMT http://www.pinnaclecart.com/kb/questions/534/ http://www.pinnaclecart.com/kb/questions/534/ This issue affects Pinnacle Cart version 3.7.9 (R1, R2 and R3). The issue is regarding using the Canadian Dollar currency setting with the Chase Paymentech Gateway. When trying to checkout an err ... Kyle Mon, 13 Aug 2012 17:10:57 GMT http://www.pinnaclecart.com/kb/questions/549/ http://www.pinnaclecart.com/kb/questions/549/ For 3.7.10 ONLYThe fix in this KB article will allow the Thumbnail Generator to work for GIF type images. Follow the steps below to apply:Download the attached gifimagefix.zip fileUnzip the file a ... Kyle Fri, 27 Jan 2012 15:56:42 GMT http://www.pinnaclecart.com/kb/questions/545/ http://www.pinnaclecart.com/kb/questions/545/ The Issue:On some 3.7.10 R3 carts the OPC page will timeout when trying to generate a shipping rate. Also, values over 999 were not showing commas. The attached file fixes both of these issuesTh ... Kyle Wed, 14 Dec 2011 21:53:44 GMT http://www.pinnaclecart.com/kb/questions/542/ http://www.pinnaclecart.com/kb/questions/542/ FOR 3.7.10 CARTS ONLYIf you are getting a "License Invalid" error on the login page of Pinnacle Cart, yet you are 100% sure the hostname and license key are valid, then apply the fix below:Downloa ... Kyle Wed, 14 Dec 2011 00:13:50 GMT http://www.pinnaclecart.com/kb/questions/544/ http://www.pinnaclecart.com/kb/questions/544/ The Issue:On some 3.7.10 carts, when using the shipping quote feature to generate a shipping quote, there is no error message when there are no shipping methods available.The Fix:Download the atta ... Kyle Fri, 09 Dec 2011 21:26:53 GMT http://www.pinnaclecart.com/kb/questions/541/ http://www.pinnaclecart.com/kb/questions/541/ The Issue: On some 3.7.10 carts, no data shows up when running a report for the Top Referring Sites. Please follow the steps below to fix the issue:The Fix:Download the attached file (admin_repor ... Kyle Mon, 21 Nov 2011 22:09:17 GMT http://www.pinnaclecart.com/kb/questions/537/ http://www.pinnaclecart.com/kb/questions/537/ The Issue:In later versions of Pinnacle Cart we added feature that allows you to download product secondary images from Doba if secondary images are available. The issue was that the cart was cre ... Kyle Mon, 31 Oct 2011 21:23:39 GMT http://www.pinnaclecart.com/kb/questions/538/ http://www.pinnaclecart.com/kb/questions/538/ The Issue: On some 3.7.10 carts, the following error shows up on the top of the product page if Flat URLS are turned off: Warning: Missing argument 3 for getProductUrl(), called in SERVER_ROO ... Kyle Thu, 20 Oct 2011 18:21:34 GMT http://www.pinnaclecart.com/kb/questions/536/ http://www.pinnaclecart.com/kb/questions/536/ The Issue:If you are using the Command Line Installer to install Pinnacle Cart Version 3.7.10 or below, the following error may show up:"Warning: We cannot determine your server environment due to ... Kyle Thu, 13 Oct 2011 01:17:53 GMT http://www.pinnaclecart.com/kb/questions/525/ http://www.pinnaclecart.com/kb/questions/525/ Note: The following fix is for 3.7.8 R800 carts.Issue: Prices on the product page are not changing when using attributes that modify the cost of an itemFix: Download the attached file and upload ... Kyle Sat, 25 Jun 2011 01:32:24 GMT http://www.pinnaclecart.com/kb/questions/353/ http://www.pinnaclecart.com/kb/questions/353/ This fix updates the Google Checkout module and will fix issues related to incorrect dates being passed back to the application. It will resolve issues related to Google Checkout in Pinnacle Cart ... Craig Fox Tue, 03 May 2011 00:48:33 GMT http://www.pinnaclecart.com/kb/questions/315/ http://www.pinnaclecart.com/kb/questions/315/ The following fix will fix the issue when you are getting an error in the carts admin area when selecting date ranges and the cart says they are invalid when they are in actuality valid. This fi ... Fri, 22 Apr 2011 03:12:32 GMT http://www.pinnaclecart.com/kb/questions/308/ http://www.pinnaclecart.com/kb/questions/308/ FIX ONLY FOR THE 3.6 SERIESIn 3.6.4 there is a bug where a combination of free shipping and using OPC will not allow the user to check out.Attached to this document is the fixed javascript file to ... Mike Rose Fri, 22 Apr 2011 03:12:17 GMT http://www.pinnaclecart.com/kb/questions/314/ http://www.pinnaclecart.com/kb/questions/314/ FIX FOR ONLY THE 3.6 SERIESThe attached file contains 3 files that are going to fix international USPS to work again after they made unannounced changes to their API system. This fix will only wo ... Fri, 22 Apr 2011 03:11:38 GMT http://www.pinnaclecart.com/kb/questions/341/ http://www.pinnaclecart.com/kb/questions/341/ CAFile: error setting certificate verify locationsThis error shows up because a script was trying to check for a security certificate and it was unsuccessful. Normally this error is seen by a Pin ... Kyle Fri, 22 Apr 2011 02:38:04 GMT http://www.pinnaclecart.com/kb/questions/318/ http://www.pinnaclecart.com/kb/questions/318/ There is a small logistical issue in 3.7.0 - 3.7.4 that will duplicate the page title if a Meta title is not added to the page. To resolve this issue, add a Meta title to the page you are ad ... Mike Rose Mon, 04 Apr 2011 20:09:02 GMT