Pinnacle Cart Knowledge Base

**As of July 1st 2012 you will have to replace all FedEx methods by removing the old ones and reconfiguring with the new ones. This will only occur if you have upgraded from Pinnacle Cart version 3.7.10 to 3.7.11. You will need to do this to ensure that your FedEx does not stop working**

(If you have QuickBooks Desktop Connect please see our article on setup here: QuickBooks Desktop) You will need to have an Intuit account before setting up Pinnacle Shopping Cart and QuickBooks Online. You can do by going to: http://quickbooksonline.intuit.com/

To connect Webgility/eCC service to your Pinnacle cart, follow these steps: 1. Go to Webgility.com and set up your free trial. After you have signed up, log back in and follow the instructions for downloads. 2. After the downloads have been extracted to your computer the next step ...

To install the QuickSSL Premium True Site Seal, simply add the following lines to each web page on which you want the True Site Seal to appear: <!-- GeoTrust QuickSSL [tm] Smart Icon tag. Do not edit. --> <SCRIPT LANGUAGE="JavaScript" TYPE="text/javascript" SRC="//smarticon.geotrust.co ...

If you are using CCS (Credit Card Storage) on a 3.7.8 r750 Pinnacle Cart you will need to upload the attached file to fix a bug that we have acknowledged. Download the attached file (admin_order.php) and upload the file to /content/admin, overwriting the existing admin_order.php file. You will ...

This video explains how to edit and view user information and order information.

If you would like to change the type of email notifications the admin of the cart receives please follow the instructions below: 1) When logged into the admin area, go to the top tool bar and drop down Manage Admins > Update Your Profile. 2) Here you can manage all admin notifications and pr ...

Orders that are in the "process" status are not considered complete and therefore will not show up in reports. Only orders with the order status of "Complete" will appear. You can search for orders with the process status from within the Users & Orders >> Browse Orders pulldown.

1) To search users, follow the steps: 1. Go to Users & Orders, click Browse Users. The Users page will open, as shown in the image below. Note: You can also directly open the Users page, by clicking on the Browse Users link in the Admin Area Home page. 2. Under Search Users ...

In most cases when an order is abandonded, it's due to the customer having to go through too many steps or screens to checkout. You'll want to eliminate those steps, if possible, to ensure that customers are not getting frustrated and leaving your store before checking out. You can view abandon ...

Below is a list of things to check in your cart and Stone Edge before contacting technical support. 1. Stone Edge will not work unless you have ssl installed be it shared or dedicated. 2. Make sure your server can communicate with the outside world on port 443. 3. Make sure you have the corr ...

You can use the Reports feature to show what promo codes have been used. 1) Proceed to Reports >> Reports 2) Select Promo Codes Usage to show which codes have been used in the specified time period after the order status is completed and the payment status is received.

Below is the structure of the data when you export order data from the "Manage Database" area of the cart. Order Date Order ID Order Status Payment Status Customer Name Company Name Billing Address 1 Billing Address 2 Billing City Billing State Billing Zip/Postal Code Billing Country Phone Email ...

This is an error that shows up during the checkout process when shipping is enabled, but there are not any shipping methods setup for the current order. This can be because of the order's address, the products themselves, or the total weight or price of the order. The shipping settings are fou ...