Definitions of Major Cart Features
What exactly do certain things in the cart mean? 1. What is Express Checkout? Express Checkout is where a shopper does not have to login or register for an account in order to shop on your store. This setting can be turned on or off by changing the setting for 'Allow Customer to Create an Acco ...
- Setting Up PayPal Auto-Return Function
Pinnacle Cart does support the auto-return function within Paypal.com. 1) To activate this, you will need to login to your PayPal Account and go to your profile. 2) From there select Website Payment Preferences under the Selling Preferences heading. 3) Turn the Auto-Return to on. 4) You will ...
- I misplaced my license key. How do I go about finding it again?
You will need to look in the following file. /content/engine/engine_config.php . You can follow the easy steps below to find it. You can log in via FTP if you have FTP access, or if you have access to the cart's admin area, you can use the File Manager that is built into the cart as shown in the ...
- How do I add the Google Meta Tag Verification to my cart?
Make sure you place the meta information Google gives you in the index.html of the skin you are using. Place it BEFORE the meta title in that file. Example below. {config_load file=$skin_color_scheme} <!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml ...
- How do I setup eProcessingNetwork as my payment gateway since I do not see it in the list of gateways in the cart?
eProcessingNetwork uses the Authorize.Net gateway in Pinnacle Cart to communicate with the payment processor. To activate this gateway, simply select Authorize.Net AIM 3.1 from the gateway list and change the "URL to Gateway" https://secure.authorize.net/gateway/transact.dll to https://www.ePr ...
- How do I setup Quantumn Gateway as my payment gateway since I do not see it in the list of gateways in the cart?
The Quantum Gateway uses the Authorize.Net gateway in Pinnacle Cart to communicate with the payment processor. To activate this gateway, simply select Authorize.Net AIM 3.1 from the gateway list and change the "URL to Gateway". https://secure.authorize.net/gateway/transact.dll to https://secur ...
- What Payment Gateways does Pinnacle Cart support?
Authorize.Net http://www.authorize.net Google Checkout http://checkout.google.com PayPal and PayPal Payments Pro http://www.paypal.com Learn more about PayPal Payments Pro Moneris http://www.moneris.com/ DataCash http://www.datacash.com 2Checkout http://www.2checkout.com Ec ...
- Where can I find a reliable Merchant Account / Gateway Provider?
We have partnered with InternetMerchant to assist our customers in getting both a Merchant and Payment Gateway account in one package. InternetMerchant is an established industry leader in credit card processing, servicing over 250,000 customers in both traditional and Internet businesses. You ...
- Where can I find the Pinnacle Cart User Manuals?
Links to the User Manuals are found within the admin area of the cart, on the left side. You can also use the links below to access the User Manuals. Pinnacle Cart v 3.6 User Manual (online version) Pinnacle Cart v 3.5 User Manual (online version) Pinnacle Cart v 3.4 User Manual (online version) ...
- I'm going to be moving my site to a new server, what do I need to do?
Before moving any site, we recommend creating a back-up of all files. Steps for site move Copy all files from old server to new server. Copy database from old server to new server. Since the new server will have new database settings, edit content/engine/engine_config.php and add new databas ...
- Installing design templates
Installing a new design template 1) Download the template package and unzip the package locally on your computer. 2) Make a backup of all cart files on the server. 3) Upload files on your server in a folder where the cart is installed. You will be overwriting existing files, make sure you have ...
- How do I order a design template for my cart?
All design templates are listed at: http://www.pinnaclecart.com/pinnacle-templates.html Simply decide which template you would like to purchase and contact our customer support department at http://support.pinnaclecart.com.
- Installing a New Design Template Purchased Through Pinnacle Cart
Installing a new design template 1) Download the template package and unzip the package locally on your computer. 2) Make a backup of all cart files on the server. 3) Upload files on your server in a folder where the cart is installed. You will be overwriting existing files, make sure you have ...
- How can I add a form to my checkout process to ask customers how they found my site?
To add a form to your checkout process to ask customers how they found your site, you can login to your admin panel and go to Cart Settings > Forms Control / Custom Fields. This section will allow you to create any one of the following user inputs: Text Box Drop-Down Radio Button Text Area ...
- Why are homepage edits not showing after changes?
If your home page is not reflecting changes you have made in the admin console or under Edit Homepage, delete the cached files in the /content/compiled directory. Deleting these files will cause new template files to be compiled and update on the front page.
- How do I add a second language to the cart?
To create a second language for the cart you would click the link below and follow the instructions contained in the cart manual. http://www.pinnaclecart.com/member/help/v3.5/add_a_language.htm?zoom_highlightsub=language
- Go Daddy Proxy Information
Currently Go Daddy uses a secure web proxy for ssl based connections on their shared hosting systems. Below is the address and port for this system: Proxy server: proxy.shr.secureserver.net Port: 3128
- My bottom links don't work anymore
If your bottom navigation is not working properly, you can try restoring it via the file manager. Go to 'Cart Settings' > 'File Manager' and launch the file manager. Once in the file manager, you will want to click on 'Skin Files' in the top left hand corner. Scroll down to site_bottom.htm ...
- I'm getting a "SSL Error - Internal Server Error" when my cart goes secure.
If you are getting the following error when your cart goes secure: ********************* Internal Server Error The server encountered an internal error or misconfiguration and was unable to complete your request. Please contact the server administrator, xxxx@xxx.com and inform them of the time ...
- Orders in "process" status are not appearing in reports
Orders that are in the "process" status are not considered complete and therefore will not show up in reports. Only orders with the order status of "Complete" will appear. You can search for orders with the process status from within the Users & Orders >> Browse Orders pulldown.
Pinnacle Cart Knowledge Base 
General Error Messages (13)
