Pinnacle Cart Knowledge Base

There is a known issue in 3.7.11 where an error will pop-up during checkout in IE7. The error typically says "Cannot Process Response". To fix, download the attached JavaScript file and upload it to content/engine/design/javascript. After uploading it go to Cart Settings > Appearance Settings ...

For 3.7.10 ONLY The fix in this KB article will allow the Thumbnail Generator to work for GIF type images. Follow the steps below to apply: Download the attached gifimagefix.zip file Unzip the file and upload the contents to the cart root The thumbnail generator will now generate thumbnails for ...

The Issue: On some 3.7.10 R3 carts the OPC page will timeout when trying to generate a shipping rate. Also, values over 999 were not showing commas. The attached file fixes both of these issues The Fix: Download the attached opc.js file Upload the file to /content/engine/design/javascript/, r ...

FOR 3.7.10 CARTS ONLY If you are getting a "License Invalid" error on the login page of Pinnacle Cart, yet you are 100% sure the hostname and license key are valid, then apply the fix below: Download the attached zip file and extract it Read the readme.txt file Notice there are two folders, on ...

The Issue: On some 3.7.10 carts, when using the shipping quote feature to generate a shipping quote, there is no error message when there are no shipping methods available. The Fix: Download the attached shipping-quote.html file Using File Manager or FTP upload the file to content/engine/design ...

The following fix is for 3.7.10 carts. The Issue: On some 3.7.10 carts when using the USAepay Gateway the transaction amount that is posted is only for one dollar The Fix: Please follow the steps below to fix the issue: Download the attached payment_epay.php file Upload the file to /content/en ...

The Issue: On some 3.7.10 carts, no data shows up when running a report for the Top Referring Sites. Please follow the steps below to fix the issue: The Fix: Download the attached file (admin_report_referrers.php) Upload the file to /content/admin/, overwriting the file of the same name

Intro: This article will show you how to edit the product page to remove the price modification for attributes that modify the price of the item. This will work for Pinnacle Cart 3.7.X. Please be aware that this requires some html editing. Steps: Copy the file named 'element-purchase.html' f ...

For Pinnacle Cart 3.7.8. Experienced with customers running internet explorer. Within the cart administration area, Product / Order Export the Product Data Feeds does not show up properly. In this instance one needs to replace the following files with updated files included at the end of the KB ...

The Issue: In later versions of Pinnacle Cart we added feature that allows you to download product secondary images from Doba if secondary images are available. The issue was that the cart was creating broken secondary images for products that Doba didn't actually have secondary images for. Th ...

The Issue: On some 3.7.10 carts, the following error shows up on the top of the product page if Flat URLS are turned off: Warning: Missing argument 3 for getProductUrl(), called in SERVER_ROOT/content/public/public_product.php on line 79 and defined in SERVER_ROOT/content/engine/engine_url_def ...

The Issue: If you are using the Command Line Installer to install Pinnacle Cart Version 3.7.10 or below, the following error may show up: "Warning: We cannot determine your server environment due to your server configuration. Please review the readme.txt documentation for the suggested server en ...

This issue affects Pinnacle Cart version 3.7.9 (R1, R2 and R3). The issue is regarding using the Canadian Dollar currency setting with the Chase Paymentech Gateway. When trying to checkout an error that shows up on screen and the transaction does not complete. To apply the fix, please follow th ...

There has been an error that is displaying when entering all valid credit card information on the checkout page. "Index and length must refer to a location within the string. Parameter name: length (-100)" Please take a look here: Go ahead and save the attached file and upload it to; content> ...

This issue affects Pinnacle Cart version 3.7.9 (R1, R2 and R3). The issue is that the data for the product MPN (Manufactuer Part Number) field does not get exported to the froogle.xml file. The froogle.xml is created by going to Marketing -> Google Tools -> Google Base Feed (tab) in the ...

This issue affects the mobile site of Pinnacle Carts using version 3.7.9 (R1, R2 and R3). If you have the 'side menu' setting set to 'drop-down' (a visual setting found in Cart Settings -> Appearance Settings -> Activate Cart Designer -> Layout -> Menu Settings) the checkout process ...

Note: The following fix is for 3.7.8 R800 carts. Issue: Prices on the product page are not changing when using attributes that modify the cost of an item Fix: Download the attached file and upload the file to content/engine/design/javascript, replacing the existing file of the same name. You c ...

This is a known bug within the 3.7.8 series of Pinnacle Cart. This error shows up when you have tax rates defined and the 'include tax amount in the shipping price' is turned on. The error will show up in a javascript pop up like the one below: To fix the issue please follow these steps: Dow ...

This fix updates the Google Checkout module and will fix issues related to incorrect dates being passed back to the application. It will resolve issues related to Google Checkout in Pinnacle Cart version 3.7.8. Changes in file content/engine/payment/google/checkout.php -------------------------- ...

This fix corrects issues with international rates and USPS. It is recommended for all clients running version 3.7.8 and rating internationally from USPS Code change in engine_shipping.php ------------------------------------------------------------- Old - line 233: $weight_pounds = ceil($weight ...