General Questions

Questions Regarding our Hosted Product

Questions Regarding our Licensed Product

Merchant Account Questions

General Questions

Do I have to have a web site to use Pinnacle Cart?
No, Pinnacle Cart is not only shopping cart software, but is an entire web site builder.

Do I need any programming knowledge?
No, you can set up a complete store without any HTML knowledge. You can completely design a professional looking web site directly from our administrative panel. We give you the ability to control every aspect of your cart's design including layout, colors, design, buttons, headers and much more. If you still need help, you may want to use once of our pre-defined templates or contact one of our third-party designers for assistance.

Is it difficult to use Pinnacle Cart?
No, not at all. In fact some clients start selling within hours of getting the cart. As a business owner, you don't have the time to learn a new software product, so we have designed an administrative area that is very easy to use and understand.

I want to accept credit cards through my store, do I need a merchant account?
No, Pinnacle Cart allows you to use PayPal as a payment method. PayPal doesn't have monthly fees and takes a very small percentage of the sale for a transaction fee. Using PayPal does have one disadvantage; the customer will be directed off your store to make the payment on PayPal. If you're looking for a low-cost alternative to PayPal, you should look into PayPal Payments Pro, which keeps the customer on your site through the entire payment process.

Where can I get a merchant account?
We offer a complete package with a payment gateway and merchant account through our partner e-onlinedata, to get started click here. Your application will be processed in one to three business days. If you're accepted, you will receive information on how to set up your account through the administrative area of Pinnacle Cart.

Do you charge fees per transaction?
No, there are no transaction fees or any other hidden fees when you use Pinnacle Cart.

Does the cart support different languages and currencies?
Yes, we support any number of different currencies and languages. This is all managed through the "Localization" setting in the administrative area of your cart. We are currently integrated with several international gateways including WorldPay, HSBC-CPI, DataCash, ProTx and more.

I would like to have someone professionally design my site, who do you recommend?
We have a network of third-party developers that can assist you with both the design of your site and any customizations you may want to add to the cart. To get started with our third-party development services,
click here.

Are there any additional features I can purchase for the cart?
We have a number of compatible applications that work with Pinnacle Cart. For more information about these apps, go to http://www.pinnaclecart.com/compatiable-applications/

Is there an additional charge for source code?
Yes, there is an additional $195 fee for licensed clients and you will be required to sign our source code agreement.

Can I customize the code?
Pinnacle Cart is built using PHP / mySQL, which is considered to be the programming language of the internet. Almost any developer with PHP experience can make customizations to your cart. If you need help locating a developer, you may want to contact on of our third-party developers at
http://www.pinnaclecart.com/custom-design-and-development/.

Is there a limit to the number of categories or products?
No, our cart has no category or product limitations. Add as many as you would like.

Does the shopping cart support inventory tracking?
Yes, it will even notify you when inventory is getting low. Additionally you can create custom messages to display when items are out of stock.

I need an affiliate program, who do you recommend?
Pinnacle Cart has a seamless integration with iDevAffiliate, but any affiliate program will work with the cart. The cart can even pass over in-depth information to the affiliate program to help with reporting and advanced commission management. Get 25% off the Gold or Platinum Editions by entering in the discount code "pinnacle25points".

Is the shopping cart search engine friendly?
Yes, in fact it's one of the most search engine friendly software applications available today. We have worked diligently with some of the leading SEO firms in the country to insure our application is the most hardened SEO app on the market. Pinnacle Cart was recently ranked #1 by SEOShoppingCarts, a independent firm that reviews all major E-Commerce systems and evaluates their offerings in relation to SEO.

Is there a quick-buy feature or do customer need to register?
With our cart, you have complete control over how the customer purchases your products. You can select One-Page Checkout or traditional, require them to register or checkout without registration, you also have the ability to add / remove additional fields in the checkout process.

Can I set up my own shipping method based on weight / price / number or items ordered?
Yes, using a custom payment method you can create shipping rates based on weight, price, base plus weight, quantity and more.

What kind of payment gateways are supported?
To view all the payment gateways supported Click Here.

Can the cart support non credit-cart and offline payment methods?
Yes, the cart supports phone, fax, mail, secure credit card storage and more.

How does the cart determine sales tax?
The cart has two different methods for setting up sales tax, simple and advanced. For transactions in the US, we recommend using the simple method. If you need to set up VAT or other types of complex taxing structures, we suggest using the advanced mode.

Does the cart generate any reports?
Yes, the cart will generate many different reports related to sales and traffic. Additionally it seamlessly integrates with Google Analytics to provide you even greater insight into the buying habits
of your customers.

How does Pinnacle Cart compare to some other E-Commerce solutions?
Take a look for yourself, please visit:

Answers Regarding our Hosted Product

Do you limit the number of products I can sell?
No. Depending on the package you order, there is a limit on the amount of disk space, but we never limit the number of product you sell.

What if I exceed the limits of my hosted package?
We will move you to the package that is best suited for your business, free of charge.

Can I start with the hosted product and move to the licensed product later?
Yes, but there maybe additional charges involved with the moving the site depending on the size of your customer and product database.

Answers Regarding our Licensed Product

What are the server requirements for Pinnacle Cart?
We recommend a UNIX / LINUX environment with the following configurations:

*Zend Engine 2.2 and Optimizer 3.3 are now required for Pinnacle Cart 3.7

How difficult is it to install the cart?
Pinnacle Cart comes with it's own installer, but you will need to have some technical understanding to complete the installation process. You will need to set up a database for the cart to use, FTP the files and be able to set permissions correctly to run the installer. If you are uncomfortable installing the cart on your server, we can do it for you for $70.

Do you recommend any hosting companies?
We don't recommend hosting companies other then ourselves, there are companies our customers have reported a positive experience with:

I use a payment processor that is not listed on your site. Will it work with your cart?
It's likely that your payment processor will work with the cart. Some major payment providers Private Label their gateways to smaller companies. We only list the major providers on the site. Contact customer support and let us know what gateway you want to use and we will confirm comparability with the cart.

Can you recommend a payment processor?
E-onlinedata and Pinnacle Cart have partnered to provide customers with a world-class credit card processing solution. E-onlinedata is an established industry leader in credit card processing, servicing over 250,000 customers in both traditional and Internet businesses. You can be approved and accepting credit cards on your site within 72 hours. Click here for more information.